Effective Date: April 11, 2025
You may cancel your enrollment in the 21-Day Weight Loss Challenge within 24 hours of purchase by contacting us at support@newcarolinahealth.com. After 24 hours, cancellations are no longer eligible for refunds, but you will retain access to any materials already delivered.
Due to the digital and personalized nature of our program, we offer a 100% refund only within the first 24 hours of your purchase. After this period, all sales are final. This includes access to our coaching, app, downloadable resources, and bonus content.
We believe in the quality and effectiveness of our physician-developed program. That’s why we provide comprehensive previews and details before purchase to ensure it’s the right fit for you.
Refunds may be granted in exceptional circumstances, such as:
Duplicate purchase
Technical failure preventing access (verified by our team)
Documented medical issues that prevent program participation (case-by-case basis)
All exceptions require written proof and a formal refund request sent to support@newcarolinahealth.com.